Excerpt Company culture is seen in many facets of your business. Don’t think your customers don’t notice how you treat them and your employees. The culture you create (or don’t) is the public reflection of your company. 1-minute read
We have all been there. You are at a store, and the individual at the register is miserable. As a customer, you walk out with a poor impression of the company, more so than the individual employee. Maybe the employee completely ignores you, talks to other employees instead of you, or even worse, complains about the company, their manager, or co-worker.
What image are your customers taking away from their encounters with your business?
Company Culture Starts at the Top!
Many things go into building a company culture, and they all start with the owner. Are employees viewed as assets that are an integral part of the company’s success, or are they considered lucky to have a job? Are customers valued, or are they simply a sale, an entry on a balance sheet?
A company’s culture impacts a business’s success, as unhappy employees will turn off customers. Similarly, employees do not want to deal with displeased customers, and the spiral continues.
How Do I Change my Company Culture?
Companies with great cultures are more successful; they give back to the communities they serve, and act as an example in their industry. It is never too late to develop or turn around the current company culture. However, it does take thought, work to implement, and an effort from the top down to first establish, and then maintain, that culture.
Contact Flourish Today
There is much more to creating a company culture than meets the eye, especially if you want to build your company culture with a solid foundation. Having an outside perspective is a valuable tool to lay out the path of where you want to go, saving you time, money, and headaches! So, why not grow your business with a Flourish?
As a business consultant, I’ve spent years helping business owners grow their businesses with a flexible, personable, non-judgmental approach.